Frequently Asked Questions
Find answers to common questions about our car wash and detailing services. If you don't see your question answered here, please don't hesitate to contact us directly.
General Questions
What are your business hours?
Universal Car Wash is open 7 days a week from 9:00 AM to 7:30 PM, including weekends and most holidays. Our extended hours ensure you can get your vehicle cleaned and detailed at a time that's convenient for you.
Where are you located?
We are conveniently located at Route de Saint-Georges 77, 1213 Petit-Lancy, Switzerland. Our facility is easily accessible from both Geneva city center and surrounding areas, with ample parking available for customers.
Do I need to make an appointment?
While we welcome walk-ins whenever possible, we recommend scheduling an appointment to guarantee service at your preferred time, especially for detailing and specialty services. Express Wash services typically have shorter wait times for walk-in customers. You can book an appointment online, by phone at +41 79 327 00 36, or in person.
How long do your services take?
Service times vary depending on the package and your vehicle's condition. Express Wash services typically take 30-45 minutes, Premium Wash 45-60 minutes, and Interior Cleaning 60-90 minutes. Detailing services range from 2-8 hours depending on the package. We provide specific time estimates when you book your appointment.
Can I wait while my car is being serviced?
Yes, we have a comfortable waiting area with complimentary WiFi, refreshments, and viewing windows so you can watch your vehicle being transformed. For longer services, many customers choose to explore nearby shops or restaurants within walking distance.
Services & Pricing
What services do you offer?
We offer a comprehensive range of automotive care services including various washing packages (Express, Premium, Interior, Complete), detailing services (Full Detail, Paint Correction, Headlight Restoration), protection services (Ceramic Coating, Paint Protection Film, Fabric Protection), and specialty services (Odor Removal, Engine Cleaning, Scratch Repair). Each service is performed by trained professionals using premium products.
How much do your services cost?
Our service prices start at 25 CHF for Express Wash, 45 CHF for Premium Wash, 55 CHF for Interior Cleaning, and range up to 350 CHF for premium services like Ceramic Coating. Paint Protection Film starts at 600 CHF depending on coverage. We offer competitive pricing while maintaining the highest quality standards. Detailed pricing is available on our Services page or by contacting us directly.
Do you offer any loyalty programs or discounts?
Yes, we offer a loyalty program that rewards frequent customers with points that can be redeemed for discounts on future services. We also offer seasonal promotions and package deals that provide excellent value. First-time customers can enjoy a 10% discount on their initial service. Corporate accounts and fleet services are available with special pricing.
What payment methods do you accept?
We accept all major credit and debit cards, cash, Apple Pay, Google Pay, and bank transfers for corporate accounts. Payment is due at the time services are rendered unless prior arrangements have been made for corporate clients.
What's the difference between detailing and regular washing?
Regular washing focuses on removing surface dirt and contaminants from your vehicle's exterior and basic cleaning of the interior. Detailing is a much more thorough process that includes deep cleaning, stain removal, paint correction, protection application, and meticulous attention to every detail of your vehicle's interior and exterior. Detailing restores your vehicle to like-new condition while regular washing maintains day-to-day cleanliness.
Products & Techniques
What products do you use for your services?
We use only premium, eco-friendly cleaning products that are gentle on your vehicle and the environment while delivering exceptional results. Our product selection includes pH-balanced soaps, high-quality waxes and sealants, professional-grade ceramic coatings, and specialized cleaning agents. We continually research and test new products to ensure we're using the best options available.
Are your products safe for all vehicle types?
Yes, our products are safe for all vehicle types including luxury, exotic, and electric vehicles. We use pH-balanced, environmentally friendly products that are safe for all automotive finishes, including clear coats, matte finishes, wraps, and ceramic coatings. Our technicians are trained to select the appropriate products for your specific vehicle finish.
How long does ceramic coating last?
Our ceramic coating treatments typically last between 12-24 months with proper maintenance. The exact durability depends on various factors including driving conditions, exposure to environmental elements, and maintenance practices. We offer different grades of ceramic coating with varying durability levels and provide maintenance recommendations to maximize longevity.
What is paint protection film and how does it work?
Paint Protection Film (PPF) is a thermoplastic urethane film applied to painted surfaces of a vehicle to protect from stone chips, bug stains, abrasion, and other environmental damage. It's virtually invisible and features self-healing properties that allow minor scratches to disappear with heat exposure. Our premium PPF provides up to 5+ years of protection and can be applied to high-impact areas or the entire vehicle.
Do you use automated car wash equipment or hand washing?
We exclusively use hand washing techniques for all our services. Our skilled technicians wash each vehicle by hand using the two-bucket method with grit guards, microfiber wash mitts, and premium microfiber drying towels. This approach minimizes the risk of swirl marks and paint damage while ensuring a thorough cleaning of all areas, including difficult-to-reach spots that automated systems often miss.
Aftercare & Maintenance
How often should I wash my car?
For optimal protection and appearance, we recommend washing your vehicle every 1-2 weeks. However, this can vary based on your driving conditions, weather, and vehicle usage. Vehicles exposed to harsh elements like road salt, bird droppings, or tree sap should be washed more frequently to prevent damage. Seasonal factors also play a role, with winter often requiring more frequent washing to remove road salt.
How should I maintain my vehicle between professional services?
Between professional services, we recommend gentle hand washing with pH-neutral soap, regular vacuuming of interior surfaces, prompt cleaning of spills and stains, and keeping your vehicle protected from extreme weather when possible. Avoid automatic car washes with brushes, which can cause swirl marks. For vehicles with ceramic coatings or PPF, we provide specific maintenance instructions to maximize the lifespan of these protective treatments.
How can I maintain the ceramic coating on my vehicle?
To maintain your ceramic coating, wash your vehicle regularly using pH-neutral soaps, avoid automatic car washes with brushes, apply a ceramic booster spray every 3-4 months, and schedule maintenance inspections every 6 months. Avoid waxes and harsh chemicals that can degrade the coating. Promptly remove contaminants like bird droppings and tree sap to prevent etching. We provide detailed care instructions after applying ceramic coatings.
What should I do if I'm not satisfied with the service?
Customer satisfaction is our top priority. If you're not completely satisfied with any aspect of our service, please notify us within 24 hours, and we'll address your concerns promptly at no additional cost. Our service guarantee ensures that we'll make it right. We value your feedback as it helps us continually improve our services.
Do you offer any guarantees on your services?
Yes, we stand behind our work with satisfaction guarantees. Our washing and detailing services come with a 24-hour satisfaction guarantee. Our ceramic coatings include 12-24 month warranties depending on the package, and our paint protection film installations carry manufacturer warranties of up to 10 years. We provide detailed warranty information for each service at the time of purchase.
Still Have Questions?
If you couldn't find the answer to your question, our team is always ready to help. Contact us by phone, email, or visit our location in Petit-Lancy.